Shipping & Payment Policy

Last updated: June 1, 2025

Shipping Policy

Order Processing Time

All orders are processed within [Number] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Potential delays may occur due to a high volume of orders or postal service problems that are outside of our control.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

Standard Shipping: [Price, e.g., ₹50 or Calculated based on weight/location]. Estimated delivery time: [Number] business days.
Express Shipping: [Price]. Estimated delivery time: [Number] business days.
Local Pickup: Available at our store location [Your Store Address, Ernakulam, Kerala]. Pickup hours are [Days of week] from [Start Time] to [End Time]. An email notification will be sent when your order is ready for pickup.

For orders above [Amount, e.g., ₹2000], standard shipping is free.

Shipping Locations

We currently ship to addresses within India. At this time, we do not ship to international destinations.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within [Number] days of receiving your shipping confirmation email, please contact us at [Your Customer Service Email] with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Payment Policy

Accepted Payment Methods

We accept the following payment methods:

Credit Cards (Visa, MasterCard, American Express, RuPay)
Debit Cards
Net Banking
UPI (Unified Payments Interface)
Wallets (e.g., Paytm, Google Pay, PhonePe)
Cash on Delivery (COD) - Available for select locations and order values up to [COD Limit Amount, e.g., ₹5000]. Additional COD charges may apply.

Payment Security

All online transactions are processed through secure and trusted payment gateways. We do not store your credit card or net banking details on our servers. The information is encrypted using SSL (Secure Socket Layer) technology to ensure your payment details are safe.

For Cash on Delivery orders, please ensure you have the exact amount ready for payment at the time of delivery.

Pricing

All prices are listed in Indian Rupees (INR) and are inclusive of all applicable taxes (like GST), unless stated otherwise. Prices are subject to change without prior notice. The price applicable to your order will be the price current at the time your order is accepted.

"Price Available on Request" items require you to contact us for a quotation. These items are typically for bulk orders or specialized equipment.

Contact Us

If you have any further questions about our Shipping & Payment Policy, please do not hesitate to contact us:

By email: oceanhospitalityproducts@gmail.com
By phone number: 7012334549