Return & Refund Policy
Last updated: June 1, 2025
Thank you for shopping at Ocean Hospitality. We appreciate the fact that you like to buy the quality kitchenware we supply. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Ocean Hospitality. The main thing to remember is that by placing an order or making a purchase at Ocean Hospitality, you agree to the terms set forth below along with Ocean Hospitality’s Privacy Policy and Terms of Use.
Returns
We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.
You have [Number] calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Items Not Eligible for Return
- Items marked as "Final Sale" or "Non-Returnable".
- Customized or personalized items.
- Items damaged through normal wear and tear or misuse.
- Perishable goods (if applicable to your store).
Return Process
To initiate a return, please contact us at [Your Customer Service Email, e.g., returns@oceanhospitality.com] or call us at [Your Customer Service Phone Number, e.g., 7012334549] with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we arrange the pickup.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies or bank transfer timelines.
If the item is not in its original condition, is damaged or missing parts for reasons not due to our error, we may offer a partial refund or no refund at all.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at [Your Customer Service Email] and send your item to: [Your Store Return Address].
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at [Your Customer Service Email] or [Your Customer Service Phone Number] with your order number and a photo of the damaged or incorrect item. We will arrange for a replacement or refund as quickly as possible.
Contact Us
If you have any questions on how to return your item to us, contact us:
- By email: oceanhospitalityproducts@gmail.com
- By phone number: 7012334549
- By visiting this page on our website: Contact Us (Assuming you'll have a contact page)